At Candle Craft, we strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please review our Return & Refund Policy below for more information on how we handle returns and refunds:

1. Returns:

• We accept returns on unused and undamaged products within 14 days of the delivery date.

• To initiate a return, please contact our customer support team at candlecraft.studio@hotmail.com with your order number and reason for the return. We will provide you with instructions on how to return the product.

• Returned products must be in their original packaging and in resalable condition. We reserve the right to reject returns that do not meet these criteria.

• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

• Once we receive the returned product and verify its condition, we will process a refund to the original payment method within 7-10 business days.

2. Refunds:

• Refunds will be issued for the cost of the returned product(s) minus any applicable shipping fees.

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

• Refunds will be processed back to the original payment method used for the purchase.

• Please note that it may take some time for the refunded amount to reflect in your account depending on your bank or credit card company's processing time.

3. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately at returns@candlecraftpune.com with photos of the damaged or defective item(s) and your order number.

• We will provide instructions on how to return the damaged or defective product(s) at no additional cost to you.

• Once we receive the returned item(s), we will inspect them to verify the damage or defect. If confirmed, we will issue a full refund or send a replacement product, whichever you prefer.

4. Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product for a different item, you will need to return the original item for a refund and place a new order for the desired item.

5. Contact Information:

• If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team at candlecraft.studio@hotmail.com.

By making a purchase from Candle Craft, you agree to abide by the terms outlined in this Return & Refund Policy. We appreciate your understanding and cooperation.